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Payment and delivery/shipping


Delivery/Shipping conditions


We deliver all products free of charge.


Delivery takes place exclusively in Germany (Germany). Deliveries to other EU countries, to Switzerland and Great Britain are only possible on direct, individual request to info@iolio.de.


Delivery times


The goods are delivered in Germany (Germany) within 3 - 5 days, unless a different period is specified in the respective offer. Please note that no delivery takes place on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.


Accepted payment options


- Prepayment via bank transfer

- Payment via PayPal

If you have any questions, you will find our contact details in the imprint or send us an email to: info@iolio.de.


Right of withdrawal


You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. Has.                                                                                   


In order to exercise your right of withdrawal, you must inform OlioDerma GmbH, Habsburgerstr. 9, 10781 Berlin, telephone number: 030 7012 0528, email address: info@iolio.de, by means of a clear declaration (e.g. a letter sent by post or by email) of your decision to withdraw from this contract , to inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. In addition, we will send you a sample cancellation form with the order acceptance.


Consequences of withdrawal


If you withdraw from this contract, we will return all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), It will be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.


We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must send the goods back to us immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract to OlioDerma GmbH, Habsburgerstr. 9, 10781 Berlin or to hand over. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


Model withdrawal form

- Post to: OlioDerma GmbH, Habsburgerstr. 9, D-10781 Berlin, Germany, email address: info@iolio.de:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (if notified on paper)

- date


(*) Delete where inapplicable.


Habsburgerstr.9, D - 10781 Berlin, Deutschland


0049 30 7012 0528
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